LEGION SECURITY AUSTRALIA
STANDARD SECURITY SERVICES TERMS & CONDITIONS
Version: v1.0 – 15/09/2025
1. Definitions
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In these Terms, unless the context requires otherwise:
“Provider” means Legion Security Australia Pty Ltd (ABN 42688091321) and its related entities.
“Client” means any person or entity that requests or accepts Services from the Provider.
“Services” means security services supplied by the Provider, including static guarding, mobile patrols, event and venue security, crowd management, alarm response and related protective services.
“Personnel” means any guard, officer, supervisor, employee, contractor or agent provided by the Provider to perform the Services.
“Booking” means a request for Services for specified dates, times and locations that is accepted by the Provider.
“Site” means the location(s) where the Services are to be performed.
“Fees” means the amounts payable by the Client for the Services, as set out in the Provider’s quote, proposal or rate schedule.
“Agreement” means these Terms together with any quote, proposal, email confirmation or other document issued by the Provider describing the Services and Fees.
2. Application of these Terms
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2.1 These Terms apply to all short-term, temporary and on-demand Services supplied by the Provider to the Client.
2.2 A binding Agreement is formed when the Client:
(a) accepts a quote or proposal in writing (including by email reply or other electronic acceptance); or
(b) requests the Provider to proceed with a Booking and the Provider confirms availability; or
(c) allows the Provider’s Personnel to commence work at the Site.
2.3 If there is any inconsistency between these Terms and a specific written proposal, the proposal will prevail to the extent of the inconsistency.
3. Scope of Services
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3.1 The Provider will supply Personnel to perform the Services described in the relevant Booking or proposal, using reasonable care, skill and diligence.
3.2 Services are provided on a service-on-demand basis and are subject to availability and operational requirements.
3.3 The Client acknowledges that security services reduce, but cannot eliminate, the risk of incidents, loss, damage or unlawful acts by third parties. The Provider does not guarantee any particular outcome or level of protection.
4. Bookings, Hours and Cancellations
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4.1 Each Booking must specify at least:
(a) the Site address;
(b) dates and start/finish times;
(c) the type of Services required; and
(d) any key duties or site rules for Personnel.
4.2 Unless otherwise agreed in writing:
(a) a minimum of [4] hours per shift will be chargeable; and
(b) time worked beyond the scheduled finish may be charged in [30-minute] increments.
4.3 The Client may request changes to a Booking (including hours or duties) subject to the Provider’s approval and any revised Fees.
4.4 Cancellations:
(a) If the Client cancels a Booking less than [24] hours before the scheduled start time, the Provider may charge up to the minimum hours for that shift.
(b) If the Client cancels a Booking after Personnel have arrived at the Site, the Provider may charge the greater of the time actually worked or the minimum hours.
4.5 The Provider may, acting reasonably, refuse or suspend a Booking where:
(a) the Site is unsafe or non-compliant with workplace health and safety requirements; or
(b) the Client is in material breach of this Agreement, including non-payment of Fees.
5. Fees, Invoicing and Payment
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5.1 Fees for the Services are as set out in the Provider’s quote, proposal or rate schedule, plus GST where applicable.
5.2 Additional loadings may apply for:
(a) public holidays;
(b) late-notice requests or urgent call-outs; or
(c) duties materially different from those originally specified.
5.3 Unless stated otherwise, the Provider will issue invoices on a weekly, fortnightly or per-job basis. Payment is due within [7 or 14] days of the invoice date.
5.4 The Provider may charge interest on overdue amounts at a reasonable commercial rate and may suspend Services until all overdue amounts are paid.
5.5 The Client is responsible for any reasonable costs of debt recovery (including legal costs on a solicitor–client basis) incurred by the Provider due to non-payment.
6. Workplace Health and Safety
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6.1 The Provider will ensure that its Personnel hold the licences, qualifications and clearances required by applicable security and workplace laws.
6.2 The Client must:
(a) provide a safe working environment at the Site;
(b) inform the Provider of known risks, hazards or previous incidents at the Site;
(c) conduct any required site-specific inductions; and
(d) comply with all applicable work health and safety laws.
6.3 Personnel may refuse to perform, or may withdraw from, duties they reasonably believe to be unsafe or unlawful. The Provider will notify the Client as soon as practicable if this occurs.
7. Personnel and Conduct
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7.1 Personnel remain under the direction and control of the Provider for employment and disciplinary purposes, but will cooperate with reasonable directions given by the Client in relation to site operations and safety.
7.2 The Provider may substitute Personnel at its discretion, provided that replacement Personnel are suitably qualified and briefed on the Site.
7.3 The Client must not directly employ or engage any Personnel introduced by the Provider to perform security services, without the Provider’s written consent. The Provider may charge a reasonable placement fee if the Client wishes to directly engage such Personnel.
8. Insurance and Liability
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8.1 The Provider will maintain appropriate Public Liability insurance and Workers Compensation/WorkCover insurance as required by law for its Personnel.
8.2 To the extent permitted by law:
(a) the Provider’s total aggregate liability to the Client for all claims arising out of or in connection with the Services in any 12-month period is limited to the total Fees paid by the Client to the Provider for Services in that period; and
(b) the Provider will not be liable for any indirect, consequential or special loss, including loss of profit, loss of opportunity or business interruption.
8.3 Nothing in this Agreement excludes or limits any liability that cannot be excluded or limited by law, including under the Australian Consumer Law.
8.4 The Client is responsible for maintaining its own insurance for property damage, theft, stock loss and business interruption at the Site.
9. Confidentiality and Privacy
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9.1 Each party must keep confidential all non-public information obtained in connection with the Services and must not disclose it to any third party except:
(a) with the other party’s consent;
(b) to its professional advisers on a confidential basis; or
(c) where required by law.
9.2 The Provider will handle personal information in accordance with applicable privacy laws and its privacy practices. The Client must ensure that any personal information it provides to the Provider may be lawfully disclosed and used for the purposes of providing the Services.
10. Term and Termination
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10.1 These Terms commence when first accepted by the Client and continue until terminated in accordance with this clause.
10.2 Either party may terminate this Agreement by giving [14] days’ written notice. Termination does not affect any existing Bookings already confirmed, unless otherwise agreed.
10.3 The Provider may terminate this Agreement or any Booking immediately by written notice if:
(a) the Client fails to pay any invoice within the required time and does not remedy that failure within 7 days of written notice;
(b) the Client materially breaches this Agreement and fails to remedy the breach within a reasonable time; or
(c) the Provider reasonably considers that continuing to provide Services would be unsafe, unlawful or seriously detrimental to its reputation.
11. Dispute Resolution
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11.1 If a dispute arises, the parties must first attempt to resolve it in good faith through discussions between their nominated representatives.
11.2 If the dispute is not resolved within 14 days, either party may propose mediation before an independent mediator in Queensland. Each party will bear its own costs and share the mediator’s fees equally.
11.3 Nothing in this clause prevents a party from seeking urgent injunctive or equitable relief from a court.
12. General
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12.1 Governing law: This Agreement is governed by the laws of Queensland, Australia and the parties submit to the exclusive jurisdiction of its courts.
12.2 Entire agreement: This Agreement (including any quote or proposal) is the entire agreement between the parties for the Services and supersedes any prior discussions or understandings.
12.3 Variation: The Provider may update these Terms from time to time. The version in force at the time of a Booking will apply to that Booking. Updated Terms will be published at [https://legionsecurity.au/terms] or another URL notified to the Client.
12.4 Severability: If any provision of this Agreement is held to be invalid or unenforceable, it will be read down or severed to the extent necessary, and the remaining provisions will continue in full force.
12.5 Assignment: The Client may not assign or transfer its rights or obligations under this Agreement without the Provider’s written consent. The Provider may assign or subcontract any part of the Services, provided that it remains responsible for the performance of the Agreement.
END OF TERMS